Refund policy

RETURN & REFUND POLICY – ZEVURA

At ZEVURA, we take pride in delivering premium export-quality t-shirts. Your satisfaction is important to us, and we strive to ensure a smooth shopping experience.

1. Return Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and unwashed

  • Item must be in original condition with tags attached

  • Must include original packaging

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or discount

  • Customized or printed products

  • Items damaged due to misuse or improper handling

3. Exchange Policy

We offer size exchanges for t-shirts.

  • Exchanges are subject to stock availability

  • If your desired size is unavailable, we may offer store credit or refund

4. Return Process

To initiate a return:

  1. Contact us at: [zevurapk@gmail.com]

  2. Provide your order number and reason for return

  3. Our team will guide you with return instructions

5. Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

  • We recommend using a trackable shipping service

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds are processed within 5–7 business days (Returndotai)

  • Refund will be issued to your original payment method

7. Damaged or Defective Items

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos as proof

  • We will offer a replacement or full refund

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If issue persists, contact us at zevurapk@gmail.com

9. Contact Us

For any questions regarding returns or refunds:
📧 Email: [zevurapk@gmail.com]
📍 Address: [HOUSE NO.791.92 SECTORF2 LABOUR COLONY LANDHI KARACHI]

Note: ZEVURA reserves the right to refuse returns that do not meet our policy conditions.